Frequently Asked Questions

FAQs

Design-Trennlinie oder Hintergrundmuster, das eine visuelle Trennung im Layout von PetWorld schafft.

Order

How do I upload my photo?

The ordering process is very simple: select a photo, upload it, and you're done!

What photo quality do I need?

What photo quality do I need?
To make your pet poster look really good, a high-quality photo is crucial.

Therefore, pay attention to the following points:

Light: Take the photo in daylight or in a well-lit room.
Camera: Use a smartphone with a good camera or a digital camera – please no screenshots or WhatsApp pictures.
Position: Your pet's face and neck should be clearly visible and sharp, with no shadows.
Perspective: Photograph your animal from the front and at eye level if possible.
Filters: Please do not use heavily edited or filtered photos – this will distort the result.

The photo should be at least 2 MB in size to be suitable for printing. The better the image quality, the better your poster will be!

Can I change my order after it has been submitted?

Once your order has been processed, no changes can be made.
We recommend checking all details before submitting your order.

Which payment methods are accepted?

We currently accept the following payment methods:

VISA
Mastercard
American Express (AMEX)
Apple Pay
EPS (Electronic Standard Payment)
Google Pay
Klarna
maestro
Shop Pay
Union Pay

Can I pay in multiple installments?

Yes, you can use Klarna's installment plan to conveniently pay for your purchase in several monthly installments.

Shipping & Returns

Where is my order?

All orders that have been shipped will receive a tracking link that you can use to track the status of your order at any time.

You will find this link in the shipping confirmation email .

Delivery times by country

Germany (DE): 3-6 working days
Poland (PL): 2-3 working days
Austria (AT), Belgium (BE), Netherlands (NL), Luxembourg (LUX): 4-7 working days
United Kingdom (UK): 5 working days
France (FR), Denmark (DK): 4-7 working days
Switzerland (CH): 5 working days (smaller items), 8 working days (larger items)
Estonia (EE), Lithuania (LT), Latvia (LV): 4-6 working days
Finland (FI), Norway (NO), Sweden (SE): 5-8 working days
Italy (IT), Spain (ES): 5-8 working days
United States (USA), Canada (CA): 8-9 business days

Will all my products arrive in one shipment?

We make every effort to ensure that all products in your order are delivered together. However, in some cases, this is not always possible due to the nature of the products.

However, the poster and frame are always shipped together. Your portrait will arrive already framed.

Can I return personalized products?

For some products there is no legal right of withdrawal.
According to Section 18, Paragraph 1, Item 3 of the Distance Selling Act (FAGG), custom-made goods are excluded from the right of withdrawal. This means that products that are specifically manufactured according to your wishes or clearly tailored to your personal needs cannot be withdrawn.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service within 7 days. We will arrange for a replacement of the damaged product or an alternative solution.

product

Are the products produced sustainably?

Yes , all products are sustainably produced. Our manufacturing partners rely on renewable energy sources in their production facilities, utilize over 1 million kilograms of recycled plastic , and ensure that 97% of the wood used comes from FSC-certified forests.

These measures support their efforts towards environmentally friendly and responsible production.

Are the products free of harmful substances?

Yes, all our products are manufactured under strict safety and quality standards . We ensure that all materials are free of harmful chemicals and pose no health risks. Our production partners use certified materials that meet current EU regulations .

How do you ensure the quality of the posters?

We work exclusively with experienced printing partners who control the entire manufacturing process – from materials to the finished product – to ensure the highest quality standards.

How do I properly care for and store my poster?

To preserve the quality of your poster for as long as possible, we recommend hanging or storing it in a dry place away from direct sunlight. If the poster becomes slightly dirty, gently wipe it with a soft, dry cloth.
Please avoid harsh cleaning agents or excessive moisture to prevent damage.

In which formats are your posters available?

We offer our posters in various sizes so you can choose the format that's right for you. From smaller posters for your desk to large-format posters for wall decoration, we have it all. You can find detailed information about the available formats on the respective product page.