Terms and Conditions & Customer Information
Last updated: April 2025
§ 1 – Overview
This website is operated by PetWorld. Throughout the site, the terms "we," "us," and "our" refer to PetWorld. PetWorld offers this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content providers. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use the services. If these terms and conditions are considered an offer, acceptance is expressly limited to these terms and conditions. Any new features or tools added to the current store are also subject to these terms and conditions. You can review the most current version of the terms and conditions at any time on this page. We reserve the right to update, change, or replace portions of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our shop is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our products and services.
§ 2 – Online Shop Terms and Conditions
By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for illegal or unauthorized purposes, nor may you violate the laws of your jurisdiction (including, but not limited to, copyright laws) when using the service.
They must not transmit worms, viruses, or any other code of a destructive nature.
Any breach or non-compliance with any of the terms and conditions will result in the immediate termination of your services.
§ 3 – General Terms and Conditions
We reserve the right to refuse service at any time and for any reason.
You understand that your content (excluding credit card information) may be transmitted unencrypted and
1. Transmissions across different networks and
2. Changes may be necessary to adapt to the technical requirements of the connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this agreement are for convenience only and do not restrict or otherwise affect these terms.
§ 4 – Accuracy, completeness and timeliness of the information
We are not responsible for the accuracy, completeness, or timeliness of the information provided on this website. The materials on this website are for general information purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more up-to-date sources of information. Reliance on the materials on this website is at your own risk.
This website may contain certain historical information. Historical information is not necessarily current and is provided for your information only. We reserve the right to change the content of this website at any time, but are under no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.
§ 5 – Changes to the service and prices
The prices of our products are subject to change without notice.
We reserve the right to change or discontinue the service (or parts or content thereof) at any time and without prior notice.
We are not liable to you or any third party for modifications, price changes, suspensions or discontinuation of the service.
§ 6 – Products or services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may only be available in limited quantities and can only be returned or exchanged in accordance with our refund policy: Right of Withdrawal
We have made every effort to display the colors and images of our products as accurately as possible in the store. However, we cannot guarantee that the color display on your computer monitor will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to certain persons, geographic regions, or jurisdictions. We may exercise this right in any individual case. We reserve the right to limit the quantity of any products or services we offer. All product descriptions and product prices are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue production of any product at any time. All offers for products or services made available on this website are void unless prohibited by law.
We do not guarantee that the quality of the products, services, information or other materials you purchase or receive will meet your expectations, or that any errors in the service will be corrected.
§ 7 – Accuracy of invoice and account information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed with or through the same customer account or credit card and/or using the same billing and/or shipping address. In the event that we change or cancel an order, we will attempt to notify you, if possible, by email and/or the billing address/phone number you provided when placing the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and their expiration dates, so that we can complete your transactions and contact you if necessary.
Further details can be found in our refund policy: Right of withdrawal
§ 8 – Optional Tools
We may grant you access to third-party tools that we neither monitor nor control, nor over which we have any influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We assume no liability whatsoever arising from or related to your use of optional third-party tools.
The use of optional tools offered through the website is at your own risk and discretion. You should ensure that you are familiar with and agree to the terms and conditions under which the tools are provided by the respective third-party providers. We may also offer new services and/or features through the website in the future (including the release of new tools and resources). These new features and/or services will also be subject to these terms and conditions.
Section 9 – Third-party links
Certain content, products, and services available through our service may contain materials from third parties.
Third-party links on this website may redirect you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites, and we do not warrant or assume any liability for third-party materials or websites, or for any other third-party materials, products, or services.
We are not liable for any damages related to the purchase or use of goods, services, resources, content, or other transactions in connection with third-party websites. Please carefully review the third party's policies and practices and ensure you understand them before engaging in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
§ 10 – User comments, feedback and other submissions
If, at our request, you submit certain types of submissions (for example, competition entries) or, without such request, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "Comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you submit to us.
We are and will remain not obliged to
(1) Comments to be treated confidentially,
(2) to pay compensation for comments or
(3) to reply to comments.
We may, but are not obligated to, monitor, edit, or remove content that, in our sole discretion, is unlawful, abusive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property or these terms and conditions.
You agree that your comments will not infringe any third-party rights, including copyrights, trademark rights, privacy rights, personality rights, or other personal or proprietary rights.
You also agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, nor will they contain computer viruses or other malware that could in any way affect the operation of the service or any related website.
You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of comments. You are solely responsible for your comments and their accuracy. We assume no responsibility or liability for comments posted by you or third parties.
Section 11 – Personal Data
Your transmission of personal data via the shop is subject to our privacy policy, which you can view here: Privacy Policy
§ 12 – Errors, inaccuracies and omissions
Occasionally, information on our website or in the service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (even after you have submitted your order) if information in the service or on any related website is inaccurate.
We undertake no obligation to update, amend, or clarify information in the Service or on related websites, including but not limited to pricing information, except as required by law. An update or refresh date provided in the Service or on a related website should not be construed as indicating that all information in the Service or on a related website has been changed or updated.
§ 13 – Prohibited Uses
In addition to other prohibitions set out in the terms and conditions, you are prohibited from using the website or its content:
1. for unlawful purposes;
2. to incite others to carry out or participate in unlawful acts;
3. to violate international, federal, provincial or state regulations, rules, laws or local ordinances;
4. to infringe or violate our intellectual property rights or the intellectual property rights of others;
5. to harass, abuse, insult, harm, defame, slander, demean, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
6. to provide false or misleading information;
7. to upload or transmit viruses or other types of malicious code that will be used or may be used in a manner that will affect the function or operation of the Service or any related website, other websites or the Internet;
8. to collect or track the personal data of others;
9. for spamming, phishing, pharming, impersonating, spidering, crawling or scraping;
10. for obscene or immoral purposes;
11. to disrupt or circumvent the security features of the Service or related websites, other websites or the Internet.
We reserve the right to terminate your use of the service or any related website in the event of prohibited use in accordance with the terms of service.
Section 14 – Disclaimer; Limitation of Liability
We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained through the use of the service are accurate or reliable.
You agree that we may remove the service from time to time for indefinite periods or terminate the service at any time without prior notice to you.
You expressly agree that your use of, or inability to use, the Service is entirely at your own risk. The Service and all products and services provided to you through the Service are provided (unless expressly stated otherwise by us) "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
In no event shall PetWorld, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising out of your use of the Service or products obtained through the Service, or for any other claims in any way related to your use of the Service or any product, including but not limited to errors or omissions in content or any loss or damage of any kind resulting from the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such loss or damage. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions our liability is limited to the maximum extent permitted by law.
§ 15 – Compensation for damages
You agree to indemnify, defend and hold harmless PetWorld and our parent, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand made by any third-party, including reasonable attorneys' fees, due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 16 – Severability Clause
If any provision of these Terms and Conditions is determined to be unlawful, invalid, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions.
