Right of withdrawal

Last updated: April 2025

Design-Trennlinie oder Hintergrundmuster, das eine visuelle Trennung im Layout von PetWorld schafft.

Consumer concept

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Cancellation period

You have the right to withdraw from non-personalized products within 14 days without giving any reason.

The cancellation period is 14 days from the day

on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order ;
on which you or a third party other than the carrier designated by you took possession of the last goods , provided that you have ordered several goods as part of a single order and these are delivered separately ;
on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item , provided that you have ordered goods that are delivered in several partial shipments or items .

Exercise of the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail).
You may use the sample cancellation form below, although this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period .

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your cancellation.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning .

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts

for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;
for the supply of alcoholic beverages , the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the entrepreneur has no influence;
for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and return it to us.)

- To : Julian Kases, Absberggasse 7/26, 1100, Vienna, email address: support@pet-world.at

- I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( ) / the provision of the following service ( ):

- Ordered on (*)/received on (*) - Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is on paper) - Date

(*) Delete as appropriate.