Help is available here!
Find answers to your questions or contact us directly.
Order
How do I upload my photo?
The ordering process is very simple: select a photo, upload it, and you're done!
What photo quality do I need?
A high-quality photo is crucial for your pet poster to look its best.
Therefore, pay attention to the following points:
- Lighting: Take the photo in daylight or in a well-lit room.
- Camera: Use a smartphone with a good camera or a digital camera – please no screenshots or WhatsApp images.
- Position: Your pet's face and neck should be clearly visible and in sharp focus – without shadows.
- Perspective: Photograph your animal as frontally as possible and at eye level.
- Filters: Please do not use heavily edited or filtered photos – this will distort the result.
The photo should be at least 2 MB in size to ensure good print quality. The better the image quality, the more beautiful your poster will be!
Can I change my order afterwards?
Once your order has been processed, no changes can be made.
We recommend checking all details before submitting your order.
Which payment methods are accepted?
We currently accept the following payment methods:
- VISA
- Mastercard
- American Express (AMEX)
- Apple Pay
- EPS (Electronic Standard Payment)
- Google Pay
- Klarna
- maestro
- Shop Pay
- Union Pay
Can I pay in multiple installments?
Yes, you can use Klarna's installment plan to conveniently pay for your purchase in several monthly installments.
Shipping & Returns
Where is my order?
All orders that have been shipped will receive a tracking link , which you can use to track the status of your order at any time.
You will find this link in the shipping confirmation email .
How long does shipping take?
Your order will usually arrive within 3-7 working days.
Will all products arrive in one shipment?
We make every effort to ensure that all products in your order are delivered together. However, in some cases, this is not always possible due to the nature of the products.
Posters and frames are always shipped together. Your portrait will arrive already framed.
Can I return personalized products?
For some products, there is no statutory right of withdrawal.
According to Section 18 Paragraph 1 Number 3 of the Distance and Off-Premises Sales Act (FAGG) , custom-made goods are excluded from the right of withdrawal. This means that products that are specially manufactured according to your specifications or clearly tailored to your personal needs cannot be returned.
What to do if a delivery is damaged?
If your order arrives damaged, please contact our customer service within 7 days. We will arrange for a replacement of the damaged product or an alternative solution.
product
Are the products produced sustainably?
Yes , all products are produced sustainably. Our production partners rely on renewable energy sources in their production facilities, use over 1 million kilograms of recycled plastic, and ensure that 97% of the wood used comes from FSC-certified forests.
These measures support their efforts towards environmentally friendly and responsible production.
Are the products free of harmful substances?
Yes, all our products are manufactured under strict safety and quality standards . We ensure that all materials are free of harmful chemicals and pose no health risks. Our production partners use certified materials that meet current EU regulations .
How do you ensure the quality of the posters?
We work exclusively with experienced printing partners who control the entire manufacturing process – from materials to the finished product – to ensure the highest quality standards.
How do I properly care for and store my poster?
To preserve the quality of your poster for as long as possible, we recommend hanging or storing it in a dry place away from direct sunlight. Should the poster become slightly dirty, gently wipe it with a dry, soft cloth.
Please avoid harsh cleaning agents or excessive moisture to prevent damage.
In what formats are your posters available?
We offer our posters in various sizes so you can choose the format that's right for you. From smaller posters for your desk to large-format posters for wall decoration, we have it all. You can find detailed information about the available formats on the respective product page.
