Payment & Shipping

Last updated: April 2025

1. Delivery area

We currently only deliver our products to the following countries:

Germany, Austria

2. Shipping costs

Shipping costs vary depending on the destination country and product size. The exact costs will be displayed in your shopping cart before completing your order.

3. Shipping times

Our products are generally shipped from our production site in Szczecin (Europe). Delivery times may vary depending on the destination country and product size.

Delivery times:

  • Germany (DE): 3–6 working days
  • Austria (AT): 4–7 working days

(Please note that these are approximate values. The delivery time usually begins after conclusion of the contract or receipt of payment.)

4. Payment options

We currently accept the following payment methods:

  • VISA
  • Mastercard
  • American Express (AMEX)
  • Apple Pay
  • EPS (Electronic Payment Standard)
  • Google Pay
  • Klarna
  • maestro
  • Shop Pay
  • Union Pay

It is also possible to use the installment payment option via Klarna to conveniently pay for your purchase in several monthly payments.

5. Further details regarding payment

  • Credit card (VISA, Mastercard, AMEX, Maestro) :
    Your account will be debited immediately after the contract is concluded .
  • Klarna invoice purchase : You have 14 days to transfer the amount to Klarna. Further information can be found (Klarna terms and conditions URL in parentheses).

6. Legal Notices

All prices include VAT . Detailed information on returns, cancellations, and statutory warranty claims can be found in our (Terms and Conditions or Cancellation Page URL in brackets).

7. Contact

If you have any questions about our shipping or payment terms, you can reach us at support@pet-world.at